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FAQs
Yes. TelescriptPRO is fully MOS compatible and works with popular newsroom systems like ENPS, Blaze, and DALET. Telescript also works with iNews (which is not a MOS-compliant newsroom).
Your license is still valid. Please uninstall your current version of TECH, and download and install the latest version from telescriptservice.com.
Yes. Although Telescript develops and manufactures across three continents … most of the hardware is manufactured here in our headquarters and anything we sell can be altered to fit your specific needs. We have done many custom jobs in the past so please call and let us know what we can do for you.
Yes. We sell replacement beam splitters for every system we make.
Yes. Telescript offers 4K IP 12G-SDI teleprompter and reference displays. See our TelescriptIP product section for all the details.
That all depends on what type of user you are and what situation you will need the software for. Our Software page has a section that explains the differences between all three versions we offer.
Unfortunately a lost dongle can happen from time to time. If you lose your dongle you have essentially lost your license and it will have to be replaced. Please call us at 201-767-6733 and we will do what we can for you in getting your dongle replaced.
Currently, Telescript software will run on Windows operating systems only. We currently recommend Windows 10 (not Windows 11 at this time)
A Timed License is great for emergencies (when you lose your dongle) and for instances where you need a second fully operational system for a short job. But the license is only good for ONE instance on ONE computer and once the license expires, you no longer have access to the full-screen scroll.
NDI stands for Network Device Interface which is a popular video over IP protocol. Telescript monitors 12” and up all have the option to add NDI functionality and will decode any NDI signal on the network it is connected to, including a Telescript scroll from a computer running NDI Screen Capture.
Telescript has a one (1) year parts and labor on electronics and a two (2) year parts and labor warranty on hardware. There is no warranty on glass.
Our newly redesigned website has a lot of information on our products and many of our international dealers have information on their websites. You can see our products for yourself on display at shows such as the NAB Show in Las Vegas, IBC (International Broadcasting Convention) in Amsterdam, NAB Show in New York and many other broadcast shows worldwide.
While many of our customers use both our hardware and software, our hardware will work with any prompting software you choose and our software will work with most teleprompting hardware. Feel free to call us for further information.
Telescript software will ONLY work with a mouse, our UHC line of controllers, or an XK12 (all listed on the website).
Contact us at info@telescript.com for more information.
You can purchase from us directly or you can use one of the many dealers we have all over the world. Take a look at the Dealers page on this website to find a dealer near you. In the end, the choice is yours on how you would like to make your purchase.
To clean the prompter glass, you can use alcohol or a lens cleaner with a microfiber cloth or a paper towel.
Telescript has been in the prompting business for over 60 years. Our products have changed over the years to reflect current technology, better materials and have adapted to the ever-changing world of cameras. But customer feedback is the number one reason our products are the easiest, and most durable prompting systems on the market today. We have customers that have been using the same hardware for over 20 years – that’s a pretty good return on investment for a hardware system.
Customer service is what sets Telescript apart from other providers. Nearly all of the folks at Telescript come from a prompting service background so we know prompters. We know what it’s like to be in the field and need support in an emergency. We will be there to assist you in any way we can. We are available for support by phone (a real person), email, and via our software Helpdesk. You will never wait days (or weeks) before you get a response from us – and in most instances, you will receive a response in under an hour, even during non-business hours.
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